FAQ's
1. How do I place an order?
Browse our products, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your payment and place your order.
2. What payment methods do you accept?
We accept secure online payments through the payment methods available at checkout. Cash on Delivery (COD) may be available for eligible locations and products.
3. How long does delivery take?
Orders are usually processed within 1–2 business days and delivered within 3–7 business days for most locations across India. Delivery to remote areas may take a little longer.
4. How can I track my order?
Once your order has been shipped, you will receive tracking details via email or SMS (where applicable). You can use the tracking number to monitor your shipment.
5. Can I cancel my order?
If your order has not been shipped, you may request cancellation by contacting us as soon as possible. Once the order has been dispatched, cancellation may not be possible.
6. What should I do if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos of the item. We will review the issue and help resolve it as quickly as possible.
7. Do you offer returns or replacements?
Returns and replacements are subject to our Return & Refund Policy. Please review the policy page on our website for complete details.
8. Do you ship across India?
Yes, we deliver to most locations across India. Delivery availability depends on your PIN code and our courier partners.
9. Are shipping charges included?
Shipping charges, if applicable, are calculated and displayed at checkout before you complete your purchase. Promotional offers such as free shipping may be available from time to time.
10. How can I contact customer support?
If you have any questions or need assistance, you can contact us at:
Email: nbk.mydream@gmail.com
We aim to respond to all customer inquiries within 24–48 business hours.